Last updated 27 July 2023.

Our contact details 

Name: Witham Sports & Remedial Massage      

Address:c/o Anytime Fitness, 103-105 Newland Street, Witham, CM8 1BE

Phone Number:07492 401 430

Email: [email protected]

Website: withamsportsandremedialmassage.com

The type of personal information we collect 

We currently collect and process the following information:

·      Personal identifiers, for example, name, date of birth and contact details

·      Relevant medical history

·      GP information

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·      To ensure safe, appropriate and effective treatment and service.

·      To allow us to send you relevant and useful information.

We use the information that you have given us in order to ensure safe, appropriate and effective treatment and service; to send useful information such as exercise plans, and some marketing information.

We may share this information with your general practitioner.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected].

(b) We have a legal obligation.

(c) We have a legitimate interest.

(d) Vital interests.

How we store your personal information 

Your information is securely stored on our patient management database. 

We keep it in accordance with The SMA’s guidelines on data retention as follows: 

·      7 years post your last treatment from our practice for adults. An adult is a person over 18 years of age. 

·      Up to the age of 21 for children – assuming the last treatment was prior to the child’s eighteenth birthday (i.e. for 3 years after the child reaches their eighteenth birthday) 

·      If there are mental issues information may need to be kept longer or indefinitely but for at least three years after you are certified to have regained mental capacity. We will then dispose your information by deleting our records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Witham Sports & Remedial Massage, 103-105 Newland Street, Witham, CM8 1BE.  Email: [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk